Sunday, March 18, 2012

Tourist Season is just starting - Get Ready

My web site statistics just started their spring surge.  Over 50,000 people a month are looking for vacation information for trips to Vancouver Island and that is just on my web site.  So, it is time to remind ourselves as residents and business people on the Island that guest are arriving and they need to be treated like our "best friends", each and everyone of them.  Tourism is a staple of our Island economy, so we must do it right.

So here is my 20 second course on Customer Service.

Just focus on two things when you meet guests from off island....

# 1 Create good feelings.....ask yourself, how can I do could be as simple as a smile and a warm greeting.

#2 Find Solutions to Problems...if you see some holding a map, ask them if they need, if they look lost on the streets, ask them if they need help....and so it goes.  
If you have a business, brainstorm with your staff and create a list of each.....many times, it is something easy to do and doesn't cost anything but a few moments of time.

This was not done to insult your intelligence but as a reminder.   Just blogging it made me do some thinking.  Have a great year.   Ron

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