We are getting prepared for a trip in our Ford Explorer, so we stopped in to Great Canadian Oil Change at 876 Langford Parkway. The mechanic had a hard time getting the line off a part to do the transmission flush. Short story, the part broke. The manager Brandon immediately got on the phone to locate the magical part. First story, it was in Toronto. So Brandon kept searching and found one in Vancouver. It was shipped over and we anxiously waited to find out the results. It took three days to resolve. We know that accidents can happen but the result is how it is dealt with. Great Canadian Oil Change payed for and installed the very expensive part, did not charge us for the flush and Brandon and owner Monte Graham delivered the car to our driveway. They understand customer service. Very nice guys. You have just earned a customer for life and we will tell everyone we know, just how great a recovery you performed. Well done! In this day and age, going the extra mile is rare and we want everyone to know just how well you did!
You can print yourself one of their coupons on their website.
You can print yourself one of their coupons on their website.
2 comments:
This was the worst experience I have ever had with an oil change. I call about a quote, given the same quote when I got there then was charge $70 more. I tried to talk to the owner but all he did was yell and hang up on me. He then called back within 30 and started yelling again. I would never recommend anyone using there services again.
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